Sorry that currently phone support is not available due to high volume of phone calls. Instead we have just launch our Skype Online Helpdesk service, it can handle more customer requests at the same time as well as to save phone bills for customers. Our CS team will be online for real-time text chat during the office hours (shown below), or you can leave us messages after office hours, we will get back to you as soon as possible. Thank you!
RC711 Helpdesk Skype account: rc711com
Tel: +852 3595 2057
Fax: +852 3747 3322
Our office and shop are located at Cheung Sha Wan, Kowloon, Hong Kong which is very close to the urban area. If you would like to visit our shop, please send us an email in advance to let us know the products you want to order. We will prepare the order for you (some prodcuts are stored in warehouses) and email you when the order is ready to pickup. Sorry that we do not have credit card machine in the shop (EPS for local banks only), we can only accept payment in HKD/USD cash.
Shop Business Hours (HK Time, GMT+8):
Monday to Saturaday - 11:30am to 8:00pm
Office Business Hours (HK Time, GMT+8):
Monday to Friday - 11:00am to 7:00pm
Saturday & Sunday - close
Order Enquiries: (Please always quote the RC711 Order Number in the subject of your email)
email@example.com - To track your order status
firstname.lastname@example.org - Make changes to your pending order, add/remove products, change product options in your order.
Email Our Teams:
email@example.com - General Feedback & Enquiry
firstname.lastname@example.org - Customer Care, Shipping and Return of Product
email@example.com - Technical Support, Product Information
firstname.lastname@example.org - Sales (Retail & End Consumer)
email@example.com - Sales (Wholesale & Corporate Customer)