Contact the RC711 Team

Thank you for visiting RC711.com!

Communication Is Very Important to Build Up A Successful Community!

The RC711.com team is happy to help you in any way we can, as our objective is to provide full satisfaction to our customers. Please use the following email addresses or the form below to send us your questions and comments. Your feedback helps ensure that we provide the highest quality service. We will get back to you the earliest possible, usually we reply to emails within the same day.

Contact Details

Sorry that currently phone support is not available due to high volume of phone calls. Instead we have just launch our Skype Online Helpdesk service, it can handle more customer requests at the same time as well as to save phone bills for customers. Our CS team will be online for real-time text chat during the office hours (shown below), or you can leave us messages after office hours, we will get back to you as soon as possible. Thank you!

RC711 Helpdesk Skype account: rc711com

Tel: +852 3595 2057

Fax: +852 3747 3322

Our office and shop are located at Cheung Sha Wan, Kowloon, Hong Kong which is very close to the urban area. If you would like to visit our shop, please send us an email in advance to let us know the products you want to order. We will prepare the order for you (some prodcuts are stored in warehouses) and email you when the order is ready to pickup. Sorry that we do not have credit card machine in the shop (EPS for local banks only), we can only accept payment in HKD/USD cash.

Shop Business Hours (HK Time, GMT+8):
Monday to Saturaday - 11:30am to 8:00pm

Office Business Hours (HK Time, GMT+8):
Monday to Friday - 11:00am to 7:00pm
Saturday & Sunday - close

Order Enquiries: (Please always quote the RC711 Order Number in the subject of your email)
[email protected] - To track your order status
[email protected] - Make changes to your pending order, add/remove products, change product options in your order.

Email Our Teams:
[email protected] - General Feedback & Enquiry
[email protected] - Customer Care, Shipping and Return of Product
[email protected] - Technical Support, Product Information
[email protected] - Sales (Retail & End Consumer)
[email protected] - Sales (Wholesale & Corporate Customer)

Contact Form
If you don't have an email client installed on this computer, or if you are using a public computer, please use this form to send us your request.

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